Returns

RETURNS & EXCHANGE POLICY

 We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or most sale items for full refund, subject to the following conditions:

- Items must be returned within 28 days of receiving your parcel. This is extended to 45 days for International customers. We suggest that all items are tried on as soon as they are received to ensure you are able to return items within the timeframe.

- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached, void of any make up or odours / scents.

- Any items 50% off the RRP or more are FINAL SALE and cannot be returned. However faulty items can be returned once Customer Service has been emailed.

- Swimwear and Intimates – Customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place. The item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.

- Shoes – Please try on shoes for fit on soft surfaces. We will not accept shoes returned with sole markings or scratches. If you have received a shoe box, this must also be returned with the shoes in its original condition.

- Earrings – Due to hygiene reasons all earrings are FINAL SALE and cannot be returned, even for change of mind.

- Beauty Products – Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.

- Gift Cards – Gift Cards may not be returned or exchanged for cash and are valid for 3 years from the date of issue. All vouchers purchased on our website can be redeemed on our website.