FAQ's

CAN I CANCEL MY ORDER? -

If your order has not yet been picked and packed you are able to request a cancellation. You will be issued with a refund for the value of the item/s you would like to cancel. This policy also applies to pre-order items. If you have any questions about pre-ordering an item or cancelling your pre-order, please email our team at customerservice@yesmissy.com.au.

CAN I MAKE AN AMENDMENT TO MY ORDER? -

We will do our best to make any changes to your order before dispatch. Please email us within 1 hour of placing your order to ensure the best chance of our team to make any relevant updates to an item or postal address. (This excludes weekends, we will reply to your emails first available opportunity on Monday morning). Delays which include but are not limited to peak periods, such as public holidays, sales and spring racing season may prevent us from making amendments in time.

I JUST PLACED AN ORDER, WHERE IS MY EMAIL CONFIRMATION? -

In most circumstances it is more than likely that you have entered your email address incorrectly or it has been sent to your spam folder, please email customerservice@yesmissy.com.au with your name and order number after checking this. Our team will amend this for you as soon as possible to ensure you receive all tracking updates.

CAN I PURCHASE/PICK UP ITEMS FROM YOUR WAREHOUSE? -

Absolutely, simply email customerservice@yesmissy.com.au with your name and order number. Our dispatch team will respond with an appropriate time to collect. If you have payed a postage fee this will be refunded once your parcel is collected. Unfortunately as we are a warehouse you will not be able to come in and shop or try items on. We hope to soon offer a show room so keep an eye out!

WHAT ARE YOUR PAYMENT OPTIONS? -

Yes Missy accepts payment via Amex, Visa, Mastercard, PayPal. Gift Cards and Credit notes can also be used.

Returns/Credit Notes

HOW DO I MAKE A RETURN? -

First thing is to ensure your return falls inline with our return requirements. You can email customerservice@yesmissy.com.au and print the return label and dispatch your order within 28 business days of receiving it (45 days if you are international). If you are international, you will need to take your return to a local post office and dispatch from there. At this time we do not offer free returns. 

DO YOU OFFER EXCHANGES? -

You can send your item back for a refund or store credit or simply exchange to then re purchase the correct size. All exchanges must be made within 28 business days (45 if you are international).

DO YOU OFFER REFUNDS? -

We provide full refunds as long as the return is made within 28 business days(45 if you are international).

Delivery & Shipping

HAS MY ORDER BEEN DISPATCHED? -

We process orders on business days, which are Monday to Friday and exclude public holidays in Queensland, Australia. If you purchase any of the items on a non-business day, we will process the purchase on the next business day. Please note: Mondays orders will be dispatched on Tuesdays. 

Please allow 24-48 hours to dispatch your order. Most orders placed before 1pm will be sent the same day, however, there can be unexpected delays, especially in peak periods or after sales so your patience and understanding is appreciated.

IF I AM NOT HOME TO SIGN FOR MY PARCEL WILL IT BE DELIVERED? -

If you are located within Australia we give Fastway and Australia Post ATL (Authority to Leave). You will receive an option prior to delivery by the postal company if you prefer the item be taken to a local post office. Please note if there is no safe place to leave your parcel the postal company will likely take your parcel to a local post office.

If you are international you will need to sign for your parcel, unless you give your countries postal service ALT (Authority to Leave).

MY PARCEL HASN'T REACHED ME? -

It can be quite frustrating when you're counting on an expected arrival date and your parcel has still not arrived. Within Australia? Keep a close eye on your tracking as 3 business days may be added to the original arrival date, Australia Posts and Fastway rules not ours*

You will be able to track your parcels via: https://auspost.com.au/mypost/track/#/search

Alternatively, if your parcel was sent to you by Fastway follow the link below (QLD Metro Areas):
https://www.fastway.com.au/tools/track/

Outside of Australia? Again we advise keeping a close eye on the tracking we provide but it is also a good idea to put your tracking into your countries postal service link to receive faster updates. It is worth noting that customs delays can add up to 5-10 business days to a standard or express post order so please allow for this. But of course reach out with any queries at any time!

HOW LONG UNTIL MY DELIVERY REACHES ME? -

Australia Express Metro: 1-2 business days
Australia Express Rural: 2-3 business days
New Zealand Express: 2-3 business days
International Express: 3-5 business days
International Standard: 7-10 business days.

Please note that these time frames are an estimate provided by a postal company, there may be delays due to weather, or delays within the postal company itself that we may be unaware of. Customs may also add a day or so while your parcel is waiting to be cleared. 

AN ITEM I WANT TO PURCHASE IS SOLD OUT? -

Missed out on purchasing your favourite item? Email our team at customerservice@yesmissy.com.au and our will provide you with infomration regarding a restock and whether or not there is an ETA. Sold out and on sale? It is likely that this will not be coming back, but again reach out to our team and enquire.

I THINK MY PARCEL IS LOST! -

It can be common for parcels to go missing during peak periods, and sometimes during those quieter days. If you believe this has happened to you the first step is opening a case with Australia post/Aramex or DHL. Once you have done so forward the case number to our customer care team with your name, order number and description of items. The case can take up to 10 business days to be closed. If you have purchased transit cover your parcel may be covered (refer to transit cover policy and procedure). If it is we will need to wait for the case to be closed prior to sending off a replacement if possible. If you have not opted for transit cover, you may not be covered and we will not be able to absorb the costs.

General Enquiries

CAN I PURCHASE ITEMS FROM YOUR WAREHOUSE? -

You may certainly place an order online and collect it from us. Simply email customerservice@yesmissy.com.au with your name and order number, our team in warehouse will respond with an appropriate time to collect. If you have paid a postage fee this will be refunded once your parcel is collected. Unfortunately as we are a warehouse you will not be able to come in and shop or try items on. We hope to soon offer a show room so keep an eye out!

I HAVE RECEIVED A FAULTY ITEM. -

We are so sorry! We do our best to check over all garments upon arrival and prior to dispatch but sometimes things are missed. Please email images of the damage to our team at customerservice@yesmissy.com.au, you may also return the items along with a completed returns form explaining the outcome you would prefer, refund, credit note or replacement.